FAQ
Questions, answered
Short answers to what owners ask most. If yours isn't here, message me.
How much does it cost?
I quote after a 15-minute call, because it depends on the tools you pick. You get a clear plan, timeline and price before anything starts.
Do my customers need to download an app?
No. They scan a QR code or open a link on their phone.
How do my customers pay?
At your counter. Order Bell and Order Ahead are paid at pickup, and I don't take payments online.
Who owns my data?
You do. Your numbers and customer lists are yours, and you can export them anytime.
How long does setup take?
Front Door is ready in a day. For the rest, I give you a timeline on the call.
Can I change my tools later?
Yes. Swap any tool for another and your plan keeps the same number of tools, or add one on its own.
Do I need a tech team?
No. Start with a call and I'll walk you through it.
Who do you work with?
Cafés, restaurants, bakeries, salons, barbers, spas, shops, clinics, tutors, garages, car washes and contractors. If you serve customers, ask.
What if something breaks?
Message me anytime and I'll sort it. Surge also includes my Maintenance & Support Plan, with priority support.
Message me and I'll text you back in a zap.
